Shipping Policy
Thank you for choosing Custom Cardboard Boxes. We’re committed to delivering your custom boxes safely and on time anywhere in the USA. Below you’ll find important details about our processing times, shipping methods, delivery estimates, fees, and more.
Order Processing
When you place an order with Custom Cardboard Boxes:
You’ll receive an email confirmation right away.
We review every order carefully—please make sure all your details (including shipping address) are correct.
Production begins after you approve your digital proof.
Standard production time is 8–12 business days.
If we need any extra information or encounter delays, we’ll contact you immediately to keep you informed.
Shipping Methods
We partner with reliable carriers including FedEx, UPS, and USPS.
All boxes are carefully packaged to prevent damage during transit.
If you prefer to use a specific carrier, just let us know when placing your order.
Delivery Time
Domestic (USA) shipping: 3–7 business days after production is complete.
Total estimated time (order to delivery): about 11–17 business days.
In some cases, delivery may be faster.
You’ll receive a tracking number by email once your order ships so you can follow its journey online.
Shipping Fees
Custom Cardboard Boxes offers free shipping for many orders within the USA.
If your order doesn’t qualify for free shipping, a low, transparent shipping fee will appear at checkout.
Shipping costs are based on the weight and size of your order.
You’ll always see any shipping charges before you complete your purchase.
Address Accuracy
Please double-check your shipping address when placing an order.
Incorrect addresses can cause delays or result in returned shipments.
Reshipping due to incorrect details may incur additional charges.
If you notice an error, contact Custom Cardboard Boxes immediately so we can correct it before shipping.
Unclaimed or Returned Shipments
If a package is unclaimed or undeliverable and returns to Custom Cardboard Boxes:
We’ll notify you as soon as it arrives back at our warehouse.
Reshipping may require an additional shipping fee.
We strongly recommend using tracking and being available to receive deliveries to avoid extra costs and delays.
Delays and Unforeseen Issues
We always aim to deliver on time. However, certain factors are beyond our control, including:
Severe weather
Carrier delays
Strikes or service disruptions
Custom Cardboard Boxes is not responsible for such delays but will do everything we can to help resolve issues quickly. Please be patient in these rare situations.
Cancellations and Changes
If you want to change or cancel an order:
Contact Custom Cardboard Boxes as soon as possible.
Changes may not be possible after you’ve approved the final design and production has started.
Please review your order carefully before giving final approval.
International Orders
Currently, Custom Cardboard Boxes focuses on shipping within the USA.
For international inquiries, please contact us directly.
We’ll discuss options, additional costs, and estimated transit times case by case.
Tracking Your Order
Once your order ships, we’ll email you a tracking number.
Enter the tracking number on the carrier’s website to see live updates on your delivery.
Tracking helps you plan for delivery and stay informed about your shipment’s progress.
Customer Support
We’re always here to help.
Email: info@customcardboardboxes.co
Phone: +1 (302) 306‑3031
Hours: 24/7
If you have any questions about your order or our shipping policy, please don’t hesitate to get in touch. Your satisfaction is our priority, and we’re committed to making sure you have a smooth, reliable delivery experience.
Thank you for trusting Custom Cardboard Boxes to produce your custom boxes. We appreciate your business and look forward to helping your brand shine.